I went to this restaurant with a group of 6 people and had no problems or issues with our reservation. We were seated at a nice table and had a wonderful meal. I would definately recommend this restaurant to other people.

We went there for our staff christmas dinner a couple of years ago and I thought the atmosphere was very nice and festive. The restaurant was extremely crowded but we had a nice table right in the window. We had various appetizers & drinks and several different entrees which all arrived in a decent amount of time considering how busy they were. The food was delicious and myself and my husband thoroughly enjoyed ourselves.

Wow, Christmas decorations. I can see that at home.
- Horrible, dry, tasteless food.
- Dirty table
- Over priced.
- The managers name was Dallas. I remember this because she was rude and ignorant to both customers and her staff. Openly yelling and arguing in the dining room with her staff. I feel bad for anyone who has to work there.

Avoid this place like the plague. Don't let the shiny lights and tacky overdone Christmas decorations take you in.
This place will kill your Christmas spirit.

Poor customer service at this establishment is an understatement! Last night when our group of 8 showed up for our reservation, we were told there was no reservation for in my name. Apparently, this is a common occurance at this place, so be forewarned when you make any bookings that you will probably have to make other arrangements at the last minute. They did not apoligize or accept any responsibility for losing our reservation, or overbooking the restaurant. When I couldn't remember the name of the assistant manager who took our booking, they told us that it may have been SARAH, the assistant manager that they recently got rid of (I personally think she was lucky to escape, from what I witnessed last night). The staff there, particularly the older woman behind the counter need to take some hospitality courses asap. Needless to say, I'll never be going back there again when the manager makes you out to be a liar by saying you never made a reservation yet you can verify that you called the restaurant by showing them their phone number on your cell phone's call history. I'll be sure to let everyone know, but from my conversations with others already, I hear this is a regular game for them to play with potential suckers (ahem, I mean paying customers). Go anywhere but Papa's Pier 17!!!

The food is good most of the time and the seafood is really nice. The biggest problem is this Dallas woman referred to by the person who posted above. She is so rude I will only go to Papa's on nights when she's not working. Get rid of her and the place would be great.

We haven't attended this restaurant in 3 years due to the fuss they caused our group at the time. We told whoever made our reservation at the time that we wanted to be billed separately however, someone forgot or didn't write this down and billed on one bill for a group of 12. They wouldn't relent and ultimately with a lot of threats from management, one of our group had to place the bill on their Mastercard and try to collect later. This is unacceptable and resulted in none of our group or whoever we could tell this story to, ever going there again. We were simply trying to pay our individual bills - not trying to skip out without paying! Where did we go wrong?? Poor customer service.

poor customer service, we paid a $80 deposit and gave them 2 month advance notice that a our group of 16 would be eating there and they screw up our reservation. The manager (Dallas) ended up yelling over the phone at my friend who phone her the next day to inquire about the mix up. DON'T EAT THERE!!!!!

Beautiful, comfortable, great service!

Nice relaxing atmosphere and Great food always!!